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Damaged Hair & Healthy Hair Goals
Healthy hair is a journey! I will do everything I can to help you achieve your hair goals. Depending on your hair's condition, multiple appointments, haircuts, and proper at-home products may be necessary. Consistency is key!
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Deposits & Cancellations
A non-refundable 30% deposit is required when booking and will be applied toward your service total.
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More than 48 hours' notice: Your deposit may be transferred to a future appointment.
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Within 48 hours: Your deposit is forfeited, and the remaining service balance will be charged to your card on file.
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No-shows: If you are unavailable or unprepared when I arrive at your scheduled location, your appointment will be considered a no-show. The remaining service balance and applicable round-trip travel fee will be charged to your card on file. Future booking privileges may be revoked.
Travel Fees & Parking
A $2 per mile travel fee applies to all mobile appointments, calculated using round-trip mileage from my designated starting location to your appointment address.
Please ensure there is a safe, legal, and accessible parking space on flat, even ground with enough room for the mobile salon.
If I cannot safely park or access your location, your appointment may be canceled and the cancellation policy will apply.
Arrival & Scheduling
NO GRACE PERIOD
Please be ready at your scheduled appointment time. Late clients may be required to reschedule, resulting in forfeiture of the deposit and a charge for the remaining balance.
Service Adjustments & Returns
Your satisfaction matters! If you have concerns about your service, please contact me within 48 hours. I will gladly attempt to make adjustments at no additional charge based on what was agreed upon during your consultation.
Opened or used products cannot be returned. I reserve the right to decline adjustments outside the original service agreement.
Children & Guests
Clients under 18 must have written parental or legal guardian consent if their guardian will not be present.
Additional guests are welcome inside the mobile salon, provided there is adequate space and everyone follows safety guidelines. Children must be supervised by a responsible adult at all times.
Photography & Social Media
I use TikTok LIVE, photos, and videos during appointments for marketing purposes. Recording is a required part of my services; however, I can keep your face off camera and mute audio upon request.
Additional Policies
I understand that emergencies happen, and exceptions may be considered on a case-by-case basis.
Policies are subject to change at any time. Clear communication by phone or email is always appreciated.
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Thank you for choosing Unleashed Mobile Salon by Aleka Michelle!
My Policies
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